February 18, 2017 at 2:58 am #277237
After few researchs everywhere on the forum + asking my hosting provider, it seems the error come from the theme/ script of the form… Everyhting is working fine when I’m testing the ”free quote” sending email. The admin received the email form contact, fine, but not the client who is asking for questions?
Php mail function is already activated on the server, everything works great for others website but not on Kallyas one.February 18, 2017 at 3:04 am #277238This reply has been marked as private.February 18, 2017 at 3:14 am #277239
ps : tested with gmail, yahoo, my own server ++, no changes…
ps’: tested with the 3 sending methods in the form too!February 20, 2017 at 1:17 pm #277340
CosminModeratorPost count: 17572
Can you take another look now ?
Problem was coming from the Dynamic as reply address
Let me know if this is what you needed,
Senior Support OfficerFebruary 20, 2017 at 6:40 pm #277396
Don’t kow what you did, but no, it’s still not working…
I can send a quote, the admin received the mail = OK, but I (the client) never received emails confirmation.February 21, 2017 at 9:57 pm #277434
Hey any news guys? Need to go on with that!February 22, 2017 at 12:24 pm #277438
By default, the client doesn’t receive an email unless he selects the “Send me a copy” checkbox. Can you please provide us more details about the problem ? You clients don’t receive a copy of the email even if they select the “Send me a copy” ?
StefanFebruary 22, 2017 at 6:31 pm #277449
Hi Stefan, This is exactly the problem… When I check the ”send me a copy” box, I never received any emails neither… BenFebruary 28, 2017 at 4:05 am #277483
Hey guys, it’s been too long now to solve my issue !!! It’s still not working… Please advice!!!February 28, 2017 at 6:35 pm #277495
can you please check that everything is working now ? In order for the send me a copy option to work you need to have a field that has the “Is email” validation.
StefanMarch 1, 2017 at 6:26 pm #277509
Yes, it’s working for the ”copy option”, huge thanks!
It’s not working for newsletter registration though… Do I need to do something else to make it work?
BenMarch 3, 2017 at 5:30 pm #277515
You will need to edit that contact form and set the email fiedl to have the “is email” validation ( it’s probably set as not empty now )
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