Forum › Forums › WordPress themes › KALLYAS – WordPress Theme › Error with activating

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • December 8, 2016 at 12:42 pm #267855
    Boongalo
    Participant
    Post count: 2

    Hello. I just started to use yout theme, but bought it almost 6 months ago. And cant activate it..

    ERROR: It seems you didn’t purchase the theme from the added account. Can you please check the credentials provided?

    December 8, 2016 at 1:05 pm #267861
    Valentin
    Participant
    Post count: 1659

    Hello,

    This is an error that comes from Envato and means you used a different username when you purchased Kallyas. Please double check your email of where you purchased it with.

    In order to investigate this, we will need the purchase code and username from Envato.

    All the best,

    Valentin

    December 8, 2016 at 1:17 pm #267866
    Boongalo
    Participant
    Post count: 2
    This reply has been marked as private.
    December 8, 2016 at 1:33 pm #267869
    Valentin
    Participant
    Post count: 1659

    We will check that out and let you know more details later.

    Thank you!

    December 8, 2016 at 4:20 pm #267893
    Stefan
    Keymaster
    Post count: 30504

    Hi there,

    can you please tell me where do you receive this message ? When you try to activate the theme on this forum or when you try to activate it from your Kallyas Dashboard?

    Best regards,
    Stefan

    September 21, 2017 at 5:43 pm #277542
    Boongalo
    Participant
    Post count: 2

    Hi.
    I receive this message while trying to activate it from Kallyas Dashboard.

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