Forum › Forums › WordPress themes › KALLYAS – WordPress Theme › Free quote not sending emails to client (admin receieves the email)

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Viewing 12 posts - 1 through 12 (of 12 total)
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  • February 18, 2017 at 2:58 am #277237
    e-novweb
    Participant
    Post count: 9

    Hi,

    After few researchs everywhere on the forum + asking my hosting provider, it seems the error come from the theme/ script of the form… Everyhting is working fine when I’m testing the ”free quote” sending email. The admin received the email form contact, fine, but not the client who is asking for questions?

    Php mail function is already activated on the server, everything works great for others website but not on Kallyas one.

    February 18, 2017 at 3:04 am #277238
    e-novweb
    Participant
    Post count: 9
    This reply has been marked as private.
    February 18, 2017 at 3:14 am #277239
    e-novweb
    Participant
    Post count: 9

    ps : tested with gmail, yahoo, my own server ++, no changes…
    ps’: tested with the 3 sending methods in the form too!

    February 20, 2017 at 1:17 pm #277340
    Cosmin
    Participant
    Post count: 17572

    Can you take another look now ?

    Problem was coming from the Dynamic as reply address

    Let me know if this is what you needed,

    February 20, 2017 at 6:40 pm #277396
    e-novweb
    Participant
    Post count: 9

    Hi,

    Don’t kow what you did, but no, it’s still not working…
    I can send a quote, the admin received the mail = OK, but I (the client) never received emails confirmation.

    February 21, 2017 at 9:57 pm #277434
    e-novweb
    Participant
    Post count: 9

    Hey any news guys? Need to go on with that!

    February 22, 2017 at 12:24 pm #277438
    Stefan
    Keymaster
    Post count: 30504

    Hi there,

    By default, the client doesn’t receive an email unless he selects the “Send me a copy” checkbox. Can you please provide us more details about the problem ? You clients don’t receive a copy of the email even if they select the “Send me a copy” ?

    Thank you,
    Stefan

    February 22, 2017 at 6:31 pm #277449
    e-novweb
    Participant
    Post count: 9

    Hi Stefan, This is exactly the problem… When I check the ”send me a copy” box, I never received any emails neither… Ben

    February 28, 2017 at 4:05 am #277483
    e-novweb
    Participant
    Post count: 9

    Hey guys, it’s been too long now to solve my issue !!! It’s still not working… Please advice!!!

    February 28, 2017 at 6:35 pm #277495
    Stefan
    Keymaster
    Post count: 30504

    Hi there,

    can you please check that everything is working now ? In order for the send me a copy option to work you need to have a field that has the “Is email” validation.

    best regards,
    Stefan

    March 1, 2017 at 6:26 pm #277509
    e-novweb
    Participant
    Post count: 9

    Hi Stefan,

    Yes, it’s working for the ”copy option”, huge thanks!
    It’s not working for newsletter registration though… Do I need to do something else to make it work?

    Ben

    March 3, 2017 at 5:30 pm #277515
    Stefan
    Keymaster
    Post count: 30504

    Hi,

    You will need to edit that contact form and set the email fiedl to have the “is email” validation ( it’s probably set as not empty now )

    Best regards,
    Stefan

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