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  • December 23, 2016 at 1:14 am #269781
    jpdelme
    Participant
    Post count: 7

    Hi.

    I have a website running Kallyas, woocommerce bookings, WPML.
    When a customer wants to book an appointment this is possible. When a new customer returns to the product, All plugins on that page no longer load.
    You can test it here by going to this product: http://www.beroepsbelg.be/en/product/brussels-specials/
    Just choose any date and click ‘check availability’
    When you revisit the page then all plugins, sidebar, Social Icons have disappeared.
    I completely have to remake the product before it starts working again.

    I checked some of the code and it mentions that the memory has run out. However i have a VPS with loads of RAM and it is in no way hugging resources from the server.
    Check following message i got from my browser info

    memory issue
    Also the front-end dashboard top-bar no longer seems to load.

    This is the information from the Kallyas dashboard.
    Server status:

    PHP version 5.6.25
    WP memory limit 3 GB
    Writable uploads directory Writable
    PHP Time Limit 180
    PHP Max Input Vars 1000
    Connection to server CHECK NOW
    ZipArchive Not installed – ZipArchive is required for importing and exporting pagebuilder elements and theme options. Please contact your server administrator and ask them to enable this class.
    WP Debug Mode OK

    December 23, 2016 at 11:02 am #269789
    hookro
    Participant
    Post count: 1429

    Hi,

    I checked it and for me no error appear, however you could try to contact Woocommerce Support if you still have this issue.

    The error is because WP_MEMORY_LIMIT / PHP MEMORY LIMIT is not enough for Woocommerce plugin / WordPress functionality.

    Regards,

    Dragos.

    December 26, 2016 at 2:39 pm #269927
    jpdelme
    Participant
    Post count: 7

    Hi, The memory settings are on: define( ‘WP_MEMORY_LIMIT’, ‘256M’ ); define( ‘WP_MAX_MEMORY_LIMIT’, ‘256M’ );
    However when i book a product using woocommerce bookings and then refresh the product page then all the dynamic items are gone.
    – Topbar (wordpress admin)
    – Sidebar
    – Booking Plugin
    – Social Icons You just need to try and book something and then refresh the page.

    December 26, 2016 at 2:40 pm #269928
    jpdelme
    Participant
    Post count: 7
    This reply has been marked as private.
    December 27, 2016 at 11:20 am #269944
    hookro
    Participant
    Post count: 1429
    This reply has been marked as private.
    December 27, 2016 at 12:15 pm #269956
    jpdelme
    Participant
    Post count: 7

    Hi,

    I tried these memory settings but it does not resolve anything.
    Yes. They say it has to do with the theme.

    Any other suggestions?

    Best regards.

    December 27, 2016 at 3:14 pm #269980
    hookro
    Participant
    Post count: 1429

    Hi,

    Please provide us your FTP details. Thanks

    Regards,

    Dragos.

    December 27, 2016 at 3:52 pm #269989
    jpdelme
    Participant
    Post count: 7
    This reply has been marked as private.
    December 27, 2016 at 3:57 pm #269991
    hookro
    Participant
    Post count: 1429

    Hi,

    I think the credentials are incorrect. I can’t connect, please double check them and reply it again.

    Thanks.

    Regards,

    Dragos.

    December 27, 2016 at 4:02 pm #269993
    jpdelme
    Participant
    Post count: 7
    This reply has been marked as private.
    January 3, 2017 at 4:30 pm #270479
    hookro
    Participant
    Post count: 1429

    Hi,

    This is not a theme related problem as you can see the error path goes to: wp-content/plugins/woocommerce-bookings/includes/class-wc-product-booking.php and this is a WooCommerce issue.

    Anyway, to be sure that this is no a theme related problem I did a theme switch, as you can see.. the theme is Twentysixteen and error is still here.

    Please contact Woocommerce Support,

    https://s27.postimg.org/txccmxbzn/xyz.png

    You can read more about the definition of support here (http://themeforest.net/page/item_support_policy)

    Thank you for your understanding.

    Regards,

    Dragos.

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