February 7, 2017 at 8:06 am #275260
WordPress 4.7.2 running Kallyas Child Theme theme
Tried several times to install the Theme addons plugins that was labeled as PAGE BUILDER ELEMENTS like ZNPB Counter Element and others but return error as screenshot https://www.dropbox.com/s/5w6p66rlegn4d5a/error.png?dl=0
Please advice. ThanksFebruary 7, 2017 at 10:19 am #275269
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Dragos.February 7, 2017 at 10:30 am #275277February 7, 2017 at 11:43 am #275298
I will need FTP also on this.
Dragos.February 7, 2017 at 11:46 am #275302February 7, 2017 at 12:29 pm #275317
I will perform only debugging things, and apply the fix or provide you the solution.
Dragos.February 7, 2017 at 1:54 pm #275343February 7, 2017 at 4:27 pm #275400StefanKeymasterPost count: 30504
It seems that your server doesn’t accepts connections to our server in order to download the plugin files. Please contact your hosting provider and ask them to allow connections to 184.108.40.206 from your server.
StefanFebruary 8, 2017 at 11:04 am #275512
I asked my server provider and they confirmed that 220.127.116.11 are not blocked.
I am still unable install the pluginsFebruary 8, 2017 at 11:55 am #275530
Ask them also about: 18.104.22.168 (its cloudflare that we using).
I will wait for your reply, thanks.
Sorry about the inconvenience.
Dragos.February 8, 2017 at 2:24 pm #275591February 9, 2017 at 11:21 am #275747
I will take a look at your installation and do some debugging on it. Will let you know what i find out.
There might be a permission issue.
ThanksFebruary 9, 2017 at 12:17 pm #275760This reply has been marked as private.February 12, 2017 at 3:34 pm #276194February 13, 2017 at 1:25 pm #276308
Managed to install that plugin (ZNPB Counter Element,) manually for you
Can you tell me if it’s the only plugin you needed?
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