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We're shutting down this support forums in favor of our newly launched Hogash Studio Customer Dashboard, where you can manage your purchases, activate your Kallyas copy, get updates and announcements.

To create a new support ticket, please head over to the Customer Dashboard - Support Tickets.

If you already created new support topics in the last few days, they will be solved here, however we're restricting creating new topics.

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Cosmin

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Viewing 15 posts - 1 through 15 (of 14,345 total)
1 2 3 … 955 956 957 →
  • Author
    Posts
  • February 20, 2017 at 6:54 pm in reply to: changed the custom opened width of the top nav (since updating?) #277397
    Cosmin
    Participant
    Post count: 17572

    Sure, let us know when you have the website online

    Thank you

    February 20, 2017 at 4:52 pm in reply to: Transparent Header Menu #277382
    Cosmin
    Participant
    Post count: 17572

    You’re welcome.

    Feel free to contact us if you need help or assistance with anything else.

    February 20, 2017 at 4:34 pm in reply to: How to disable page comments for existing pages after upgrade from 3.x to 4.x #277381
    Cosmin
    Participant
    Post count: 17572

    Hi Ralf,

    Unfortunately now. The new system will be a fresh start.

    February 20, 2017 at 4:33 pm in reply to: I imported the demo App; two different versions of it were imported. #277380
    Cosmin
    Participant
    Post count: 17572
    This reply has been marked as private.
    February 20, 2017 at 4:05 pm in reply to: How to disable page comments for existing pages after upgrade from 3.x to 4.x #277373
    Cosmin
    Participant
    Post count: 17572

    Hi Ralf,

    You will need to go in Pages > All pages > hover a page and select Quick edit: http://take.ms/Y0VxK

    After this you will need to disable allow comments: http://take.ms/CYn98L.

    And that’s it

    Thanks

    February 20, 2017 at 3:36 pm in reply to: Show More Show Less Toggle – change height #277367
    Cosmin
    Participant
    Post count: 17572

    Hi,

    Yes that would be the best way to proceed for future tickets. You provide your details in every thread. If let’s say you have 50 topics started, we need to search for your details in all the threads?

    Try adding the following css in Kallyas Options > Advanced Options > Custom css field:

    .portfolio-item-content.affixcontent .portfolio-item-desc.is-opened:not(.no-toggle) .portfolio-item-desc-inner {
        max-height: 50vh !important;
        min-height: 50vh !important;
    }
    a.portfolio-item-more-toggle.js-toggle-class.is-toggled {
        display: none;
    }
    
    February 20, 2017 at 3:25 pm in reply to: EDITING strange problems #277360
    Cosmin
    Participant
    Post count: 17572
    This reply has been marked as private.
    February 20, 2017 at 3:22 pm in reply to: How to disable page comments for existing pages after upgrade from 3.x to 4.x #277357
    Cosmin
    Participant
    Post count: 17572

    Hello Ralf,

    Would you mind providing me with login credentials so I can take a closer look? Please reply wit following info:

    – Link to your site
    – WordPress Admin username / password

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    February 20, 2017 at 3:14 pm in reply to: Update theme to 4.9 #277354
    Cosmin
    Participant
    Post count: 17572

    Hi,

    Can you try to remove the Key that you’re using (Unlink this domain), afterwords refresh the Kallyas Dashboard in order for the key to refresh and re-add it.

    Then go to WordPress Dashboard > Updates and see if you have the update notice.

    Thanks

    February 20, 2017 at 3:07 pm in reply to: We have big problem with your page builder of Kallyas in change domain #277353
    Cosmin
    Participant
    Post count: 17572

    Hi,

    Unfortunately we have free days in the weekend too, if you check in the top right side of the site you will see SUPPORT SCHEDULE

    I will need admin in order to further investigate this.

    Thanks

    February 20, 2017 at 1:35 pm in reply to: Icomoon lost in advanced-options #277347
    Cosmin
    Participant
    Post count: 17572
    This reply has been marked as private.
    February 20, 2017 at 1:21 pm in reply to: update of kallyas V.10 is causing problems… #277342
    Cosmin
    Participant
    Post count: 17572

    Hi,

    We will be releasing a new update this week and fixes to the sliders will be added.

    Thank you

    February 20, 2017 at 1:18 pm in reply to: Include other product presentation slider #277341
    Cosmin
    Participant
    Post count: 17572

    Hello,

    To include shortcodes you can use the pagebuilder, add a textbox element and insert your code.

    February 20, 2017 at 1:17 pm in reply to: Free quote not sending emails to client (admin receieves the email) #277340
    Cosmin
    Participant
    Post count: 17572

    Can you take another look now ?

    Problem was coming from the Dynamic as reply address

    Let me know if this is what you needed,

    February 20, 2017 at 1:12 pm in reply to: translate with WPML #277339
    Cosmin
    Participant
    Post count: 17572

    Hi,

    Let me know if you still need help on this one. If you follow the video you should not have this problem

    Thanks

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Viewing 15 posts - 1 through 15 (of 14,345 total)
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